About me

I am a healthcare executive with over 15 years of experience leading customer success, population health, and program implementation across health systems, Medicaid organizations, and high-growth health technology companies.

My work focuses on helping organizations translate strategy into execution—driving adoption, improving outcomes, and building the systems and teams required to scale.

I have led enterprise partnerships with organizations such as Kaiser Permanente, CVS Health, Oak Street Health, Aetna Medicare, and TennCare (Tennessee State Medicaid), working closely with executive and clinical leadership to deliver measurable clinical and operational results.

Across my career, I have been drawn to roles where complexity is high, expectations are evolving, and success requires aligning people, processes, and technology.

I’ve made my home in Seattle, WA but thrive on the opportunity to meet people where they are.

My Leadership Impact

  • I operate at the intersection of strategy and execution—translating complex healthcare and business objectives into scalable operating models that drive adoption, performance, and growth.

    I’ve built customer success functions, designed scalable programs, and worked directly with customers to ensure successful delivery.

  • I bring deep experience across population health, enterprise health systems, and digital health, combined with strong fluency in healthcare technology, AI, and enterprise SaaS. I understand how to operationalize solutions within clinical workflows and navigate the realities of integration, stakeholder alignment, and system complexity.

  • I lead with accountability for results—driving measurable improvements in clinical outcomes, customer value, retention, and expansion. My focus is on ensuring that customer success directly contributes to long-term organizational performance.

  • I design customer success strategies grounded in NPS, CSAT, and continuous feedback loops, ensuring that customer insights translate into improved experiences, stronger engagement, and measurable value.

  • I’ve built and led high-performing teams, establishing the structures, playbooks, and culture needed to scale. My leadership emphasizes accountability, growth, and a strong focus on customer impact.