About me

I am a healthcare executive with 15+ years of experience building and scaling customer success and implementation functions across digital health, health systems, and Medicaid environments.

My work focuses on helping organizations translate strategy into execution—ensuring technology-enabled care models drive real-world adoption, performance, and measurable clinical and financial outcomes. I bring deep expertise at the intersection of customer success, enterprise partnerships, and AI-enabled care delivery, with a focus on complex, value-based care environments.

I have led enterprise partnerships with organizations including Kaiser Permanente, CVS Health, and state Medicaid programs, delivering measurable results in adoption, retention, and expansion. Known for building high-performing teams and scalable operating models, I create the systems, structure, and alignment needed to drive predictable growth and long-term partnership value.

My leadership is grounded in a core philosophy: delivering exceptional customer value and satisfaction as the foundation for sustainable growth.

My Leadership Impact

  • I operate at the intersection of strategy and execution—translating complex healthcare and business objectives into scalable operating models that drive adoption, performance, and growth.

    I’ve built customer success functions, designed scalable programs, and worked directly with customers to ensure successful delivery.

  • I bring deep experience across population health, enterprise health systems, and digital health, combined with strong fluency in healthcare technology, AI, and enterprise SaaS. I understand how to operationalize solutions within clinical workflows and navigate the realities of integration, stakeholder alignment, and system complexity.

  • I lead with accountability for results—driving measurable improvements in clinical outcomes, customer value, retention, and expansion. My focus is on ensuring that customer success directly contributes to long-term organizational performance.

  • I design customer success strategies grounded in NPS, CSAT, and continuous feedback loops, ensuring that customer insights translate into improved experiences, stronger engagement, and measurable value.

  • I’ve built and led high-performing teams, establishing the structures, playbooks, and culture needed to scale. My leadership emphasizes accountability, growth, and a strong focus on customer impact.