RELATIONSHIP TO KARA HIGHLIGHTED IN PINK
Endorsements
Michael Knight, MD Former Head of Services at IMPaCT | Supervisor | Current Senior Medical Director, Population Health at Oak Street Health | Customer Partner
“I had the pleasure of working with Kara at IMPaCT Care, where she led enterprise customer success and population health program implementation across a multimillion-dollar portfolio of more than 50 healthcare partnerships.
Kara is one of the most thoughtful, dedicated, and high-performing leaders I’ve worked with. She brings a clear passion for improving health, and it shows in everything she does. She’s an exceptional listener—someone who not only hears what’s said, but quickly picks up on what isn’t—and uses that insight to build trust and deliver meaningful results.
She is the kind of leader you trust with your most complex, high-stakes work. Kara thrives in fast-paced environments, stays incredibly organized, and never lets details slip. She builds strong, accountable teams—advocating for her people while holding a high bar and creating a culture of ownership and follow-through.
Kara has a rare ability to quickly get in sync with both customers and internal stakeholders, understand what they value, and consistently deliver against it. She engages seamlessly across all levels—from C-suite executives to frontline care teams—aligning diverse groups around a shared vision.
She also brings a deep understanding of healthcare delivery across health systems, payers, and community-based organizations, translating that perspective into practical, high-impact solutions.
Kara built Customer Success from the ground up at IMPaCT Care, and I have no doubt she’ll make a meaningful impact wherever she goes next.”
“I had the pleasure of working alongside Kara in a cross-functional capacity supporting complex healthcare implementations, and she consistently stood out as a strategic and solutions-oriented leader. She has a rare ability to balance big-picture thinking with operational execution, ensuring that both internal teams and customers stay aligned and moving forward.
Kara builds strong, trust-based relationships and navigates challenges with clarity and professionalism. Her work has a direct impact on customer outcomes, particularly in scaling programs and driving measurable results. Any organization will benefit from her leadership and expertise.”
Tristan Williams, MPH Associate Director of Care Transformation at IMPaCT | Colleague & Collaborator
“Kara is a smart and dedicated professional with a special ability to understand, advocate for, and elevate the customer point of view to ensure overall product success. She works hard to create a positive and inclusive team culture where everyone thrives.
And, she has subject matter depth in the complex worlds of healthcare and long-term care alike. I highly recommend Kara to others and hope to continue to find opportunities to collaborate with her in the future!”
Charissa Raynor, formerly Co-Founder & EVP at NextStep & Executive Director at SEIU Benefits Group | Supervisor
LaShonda Arrington, formerly Customer Success QA Specialist at NextStep | Direct Report
“Kara consistently provided strong and dynamic leadership and was an excellent mentor to me as we supported our team through evolving business needs. Kara developed and guided the Customer Success team through continually shifting business objectives. She used KPIs, strategic innovation, and overall company goals to set and oversee the team's operational KPIs.
“Kara is an inspiring leader, innovator, and partner, and I strongly recommend her! I had the great pleasure to partner with her on a successful data-driven predictive intervention program, which combines predictive analytics, peer mentorship, and service design, for more than a year, and I was extremely impressed with her open-mindedness, analytical thinking, data-driven and forward-looking mindsets.
What impressed me most is her vision and dedication to drive data-insights to effective actions to big impacts, together our predictive intervention program successfully reduced the training no-show rates by 40% within 6 months! Kara is a natural leader, she has an elegant style to be able to recognize and gather talents around her. And I have seen her lead by inspiration and stand up for what she believes in.”
ChuanLi Jiang, Ph.D, formerly Lead Data Scientist at SEIU 775 Benefits Group | Colleague & Collaborator