“I had the privilege of working with Kara at Playback Health. Kara is smart, professional, courteous in interactions, and easy to collaborate with.
She is a caring and competent leader, equally effective at managing teams and clients. I highly recommend her and hope to work with her again.”
— Todd Tarpley | Worked at Playback Health as VP of Operations
“Kara is a smart and dedicated professional with a special ability to understand, advocate for, and elevate the customer point of view to ensure overall product success. She works hard to create a positive and inclusive team culture where everyone thrives.
And, she has subject matter depth in the complex worlds of healthcare and long-term care alike. I highly recommend Kara to others and hope to continue to find opportunities to collaborate with her in the future!”
— Charissa Raynor | Worked at NextStep as Co-Founder/EVP & SEIU Benefits Group as CEO
“Kara is a hard-working, honest, and talented leader. She places the consumer at the center of all decisions she makes and ensures that customer success is achievable.
She demonstrates agility, focus, and strategy in all operational decisions. Her ability to solve complex problems in a fast-paced work environment is unmatched.”
— Melissa Mills | Worked at NextStep as Director of Clinical Operations
“Kara consistently provided strong and dynamic leadership and was an excellent mentor to me as we supported our team through evolving business needs. Kara developed and guided the Customer Success team through continually shifting business objectives. She used KPIs, strategic innovation, and overall company goals to set and oversee the team's operational KPIs.
Kara never hesitated to roll up her sleeves and handle projects herself. By doing so, she taught me that it is possible to lead with empathy without sacrificing quality or objectivity.
I learned a great deal from Kara. She appreciated her team's feedback and never shied away from open discussions; instead, she handled them with grace and elegance that can only be achieved with years of experience and true compassion.”
— LaShonda Arrington | Worked at NextStep as Customer Success & QA Specialist
“Kara is an inspiring leader, innovator, and partner, and I strongly recommend her! I had the great pleasure to partner with her on a successful data-driven predictive intervention program, which combines predictive analytics, peer mentorship, and service design, for more than a year, and I was extremely impressed with her open-mindedness, analytical thinking, data-driven and forward-looking mindsets.
What impressed me the most is her vision and dedication to drive data-insights to effective actions to big impacts, together our predictive intervention program successfully reduced the training no-show rates by 40% within 6 months! Kara is a natural leader, she has an elegant style to be able to recognize and gather talents around her. And I have seen her lead by inspirations and motivations and stand up for what she believes in.”
— ChuanLi Jiang, Ph.D | Worked at SEIU 775 Benefits Group as Lead Data Scientist