Senior Leader in Enterprise Customer Success, HealthTech, & Care Delivery Strategy

I build and scale customer success and implementation strategies for AI-enabled technology platforms across the customer lifecycle—driving product adoption, retention, and expansion across complex enterprise environments.

What I Do

  • Build and lead customer success strategies that drive adoption, retention, and long-term growth across enterprise healthcare organizations.

  • Hire, develop, and lead high-performing CS and operations teams while establishing the systems and playbooks needed to scale.

  • Elevate the customer journey through structured feedback loops, experience design, and measurable satisfaction improvements.

  • Translate data into actionable strategies that improve care delivery, performance, and cost efficiency.

  • Design and implement evidence-based programs that improve outcomes for diverse and high-risk populations.